Grintek Installs Sa's Largest Voice Recording Syst
GRINTEK TELECOM
PRESS RELEASE
Grintek Telecom has engineered what it believes to be South Africa's largest
voice recording installation on a single site for the call centre operations at
Discovery Health, a leading health insurance company. Boasting a total of 768
channels, the system, which utilises technology from UK-based Racal, represents
an ongoing project that has grown considerably over the last 18 months
according to the client's own expansion.
Says Discovery Health's Juanita de Macedo, "Our call centre operations, based
in Sandton, accommodates about 600 agents who are required to field thousands
of calls per day from members. A reliable and efficient voice recording system
is a necessary component of our call centre operations as it enables us to
follow up member enquiries, take action where necessary and ultimately improve
our lines of communication between our clients and us. We made the decision to
go with Grintek due to the company's ability to deliver recording technology
capable of handling our call flow. The system can be upgraded and expanded
easily as our needs change. In addition, Grintek offers a strong support
service, a definite plus in an environment where downtime can affect our
credibility."
Ends
Contact: Linda Weaver
Grintek Telecom
(012) 672 8000
lweaver@grintek.com
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