| Wed 28 Nov 2001, 0:00 | | Dimension Data Plc Announcement |
|
DIMENSION DATA ACQUIRES LEADING COMPUTER TELEPHONY
INTEGRATION SPECIALIST, PLANET CTI
Dimension Data plc (Dimension Data or the 'Group'), the provider of network
and multi-channel e-business solutions to global corporations, has acquired
a leading Computer Telephony Integration (CTI) company based in Brussels,
Belgium.
The acquisition of 100% of the equity of Planet CTI SA for the base purchase
consideration of _2.4m, enhances Dimension Data's ability to offer an
extensive range of consultancy, project management and integration of
Customer Interactive Solutions.
Planet CTI, which was founded in 1996, established a strong reputation in
the CTI environment via delivering CTI middleware with contact centre
technologies. Specifically the company has been involved in integrating
interactive media, for example Telephony, ACD, IVR, Web, email, VoIP as well
as other customer applications like CRM.
Jean-Marc Pajot, founder and MD of Planet CTI comments, "The success of our
company can be largely attributed to the dedication and professionalism of
our engineers and consultants many of whom have worked in the contact centre
market for over 10 years".
Planet CTI's key partnerships include Genesys, Siebel and Accenture and its
solid customer base spans multiple vertical sectors including Banking,
Insurance, Telcos. A selection of customers includes AXA, Telecom Italia,
Belgacom, Mobistar and Sitel.
Senior Vice President of Dimension Data Europe, Don Smyth, commented: "The
acquisition of Planet CTI is an important strategic move for Dimension Data.
Planet CTI has established itself as a very successful integrator in the
Call Centre arena and this fits closely with Dimension Data's plans to roll
out Customer Interactive Solutions in Europe.
Zakari Lamari, Vice President Dimension Data Central Europe stated: "Planet
CTI has an excellent reputation and a very strong skill set. We look forward
to working with the team to strengthen our customer offering."
- Ends -
Dimension Data Holdings plc (LSE: DDT), is a leading technology company that
represents a new category of systems integrator providing network and multi-
channel
e-business solutions to global corporations. Founded in 1983 as a specialist
supplier of technology and services, Dimension Data's strategy has evolved
with the emergence of the intelligent network as the most important enabler
in business today. Dimension Data's global presence combined with its
expertise and extensive skills base in network infrastructure and e-business
solutions environments enables its customers to ascend into the global
marketplace through complete connectivity and integration. With a primary
listing in London and also listed on the Johannesburg Stock Exchange,
Dimension Data operates in over 30 countries on six continents. For more
information, please go to www.didata.com.
For further information please contact:
Dimension Data
Don Smyth, Senior Vice President, Dimension Data Europe
+49 6171 708 501
Patrick Quarmby, Executive Director, Dimension Data Holdings
+2711 709 1000
Media contacts
Mark Griffiths, Marketing Director, Dimension Data Europe
+44 (0) 207 659 1600
Financial Dynamics
Giles Sanderson/ Olivia Cundy
+44 20 7831 3113
