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Mon 21 Jul 2003, 9:58 Absa Group Limited - Absa leads fight against inte
JSE Share code: ASA                                                             
ISIN: ZAE000013389                                                              
ABSA MEDIA RELEASE                                                              
20 July 2003                                                                    
A small number of internet account holders in South Africa have just become     
victims of the latest international trend in internet fraud called identity     
theft. Absa and the rest of the banking industry are working together to combat 
this new crime.                                                                 
"Fraudsters are beginning to realise how difficult it is to breach bank security
systems and are now targeting the home computers of account holders by stealing 
their electronic identity, mainly their PIN and access account numbers," says   
Richard Peasey, Absa Group Information Security Officer.                        
An Absa investigation has confirmed that so far, only three clients in the      
Western Cape have had money moved from their accounts after the fraudster       
managed to gain unauthorised access to their computers and load software called 
key-stroke logging software which automatically copied everything they typed on 
their computers and sent it back to the fraudster without their knowledge. The  
software therefore transmitted information about the bank accounts typed in by  
the clients to the fraudster. The fraudster was then able to use this           
information to electronically impersonate the client and gain access to their   
bank accounts. A further six cases are under investigation.                     
"Absa"s forensic team is progressing with the investigation, " says Peasey. All 
Absa transactions are monitored 24 hours per day, seven days a week, all year   
round.                                                                          
Absa has also called a meeting of all the information security officers in the  
banking industry to find ways of stopping this form of crime. "At Absa and all  
the other banks, the peace of mind of our clients is our first priority and     
whenever we as the industry are faced with a new security problem like this, we 
work together to ensure the safety of clients" money," confirms Peasey. Absa"s  
forensic team is working with industry experts to resolve the matter.           
"All the banks including Absa have been putting information on their websites   
and in their banking halls for internet banking clients about safety precautions
that they should take to protect their personal information. "Internet banking  
is safe and clients need to be more vigilant than ever to ensure that it stays  
safe," says Peasey. He says that the safety precautions that clients should be  
taking include:                                                                 
To prevent key-logging:                                                         
Make sure that no-one has unauthorized access to your PC.                       
Ensure that you have the latest anti-virus applications loaded on your PC. Your 
local supplier will provide you with details in this regard.                    
Make sure that the software that is loaded onto your PC via a third party is    
licensed.                                                                       
Update your operating system and browser with the latest Microsoft patches to   
protect your PC from exploitation. These can be downloaded from the Microsoft   
website http://www.microsoft.com.                                               
Do not open suspicious or unfamiliar e-mails.                                   
Ensure that you have control over the shared folders on your PC as a shared     
folder could make your PC vulnerable to unauthorized installation of suspicious 
software. A shared folder can be identified by a blue icon shaped in the form of
a hand.                                                                         
General safety tips:                                                            
It is important to ensure that you are at the Absa website. This you do by      
checking the Absa Security Certificate by clicking on the security icon.        
Ensure that you are on the secure Absa internet banking website by checking that
the URL begins with "https" rather than "http." The initial connection to       
www.absadirect.co.za will redirect the connection to an available internet      
banking server.                                                                 
Always ensure the secrecy of your PIN number.                                   
Never disclose your PIN number to anyone - this includes bank staff members. A  
bank staff member will never ask you for your PIN. When entering your PIN       
information make sure that you cannot be seen - you never know who might be     
watching.                                                                       
Be especially vigilant of security cameras trained on your PC.                  
For customers requiring clarity or additional information, they can contact     
08600 08600 .                                                                   
For further comment, please phone:                                              
Richard Peasey                                                                  
Absa Information Security Officer (ISO)                                         
082 453 7557                                                                    
Alfie Naidoo                                                                    
Managing Executive: Absa e-channels                                             
083 440 8223                                                                    
Julie MacLiam                                                                   
Absa media services                                                             
082 449 7705
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