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Tue 16 Nov 2004, 10:20 OPERATIONAL PERFORMANCE FOR THE NINE MONTHS ENDED
METROPOLITAN - OPERATIONAL PERFORMANCE FOR THE NINE MONTHS ENDED                
               30 SEPTEMBER 2004                                                
METROPOLITAN HOLDINGS LIMITED                                                   
(Incorporated in the Republic of South Africa)                                  
Registration number: 2000/031756/06                                             
JSE Code: MET                                                                   
NSX Code: MTD                                                                   
ISIN Code: ZAE000050456                                                         
(`Metropolitan`)                                                                
3RD QUARTER HIGHLIGHTS                                                          
  *    New business APE up 89%                                                  
* All-round growth in new business continues to surprise on the               
     upside                                                                     
  *    Further improvements in persistency                                      
  *    Cost containment remains on track                                        
*    Investment performance receiving focussed attention                      
OPERATIONAL PERFORMANCE FOR THE NINE MONTHS ENDED 30 SEPTEMBER                  
2004                                                                            
New business premiums                                                           
Third quarter            Year to date                       
                    2004      2003      %    2004      2003 %                   
                              change                   change                   
                    Rm        Rm             Rm        Rm                       
Recurring premiums                                                              
Retail business     228       167       37   579       430  35                  
Corporate business  177       49        261  347       143  143                 
International                                                                   
business            49        25        96   93        72   29                  
   Individual life  32        24        33   74        69   7                   
   Employee                                                                     
   benefits         17        1              19        3                        
454       241       88   1 019     645  58                  
Single premiums                                                                 
Retail business     412       179       130  947       622  52                  
Corporate business  185       155       19   588       370  59                  
International                                                                   
business            48        5              87        16                       
                    645       339       90   1 622     1 008 61                 
Annual premium                                                                  
equivalent (APE)    519       275       89   1 181     746  58                  
Comments                                                                        
  * These are provisional figures only, ie they are subject to                  
     adjustment at the year-end valuation.                                      
* The basis on which the figures have been calculated is the                  
     same as that used for embedded value purposes. Premium income              
     is included from the date on which policies come into force                
     as opposed to the date on which they are accepted. (Figures                
calculated on the latter basis are normally referred to as                 
     production figures.) It should be noted that there can be a                
     delay of up to three months between these two dates.                       
  * The new business figures shown above are all net of outside                 
shareholders` interests.                                                   
Metropolitan Botswana was 75% and Metropolitan Namibia 78.7% owned              
throughout the period.                                                          
Retail                                                                          
* Retail continued to deliver good all-round growth compared to               
     the third quarter of 2003, with recurring premium new                      
     business up 37% and single premium business 130% higher.                   
  * Direct writers maintained their excellent performance,                      
growing both volume of new business and average premium size.              
  * Metropolitan Odyssey sustained its strong showing in the                    
     recurring premium market, reflecting increased penetration of              
     the upper emergent market.                                                 
* Metropolitan Odyssey grew its single premium business even                  
     more substantially, but it should be noted that this                       
     business, while profitable for the group, is sold at below                 
     our average margins.                                                       
* The direct mail distribution channel is recovering steadily,                
     and new business production was up quarter on quarter.                     
  * Group schemes were not operating at full capacity as the                    
     benefits of their recent restructuring have not begun flowing              
through as yet.                                                            
  * 40% of new policies were sold in the aspirant (     45% in the lower emergent                                                  
  * (of retail.                                                                 
  * Maturity claims were significantly higher than in the same                  
     period in 2003 as five and ten year endowments continued to                
     mature.                                                                    
*    There was an increase in individual life policy surrenders.              
  * Overall persistency continued to improve, with lapses at                    
     inception dropping below 14%, the lowest level since before                
     the Persal issue; the improved persistency of debit order                  
business was particularly pleasing.                                        
  * Retail remains on track to achieve the challenging 12.5% new                
     business profit margin target set for 2004, with recurring                 
     premium business as always the main driver.                                
Corporate                                                                       
  * Corporate recorded a surge of 261% in new recurring premium                 
     business, once again compared to the third quarter of 2003.                
  * A risk-only scheme, worth R240 million in annual recurring                  
premium income, was the main contributor to this growth; the               
     scheme has been 50% reinsured.                                             
  * At 19% the increase in single premium business was pleasing,                
     particularly under difficult market conditions.                            
* Genuine broad-based empowerment is playing an increasingly                  
     important role in securing new employee benefits business in               
     view of the growing number of companies claiming empowerment               
     credentials.                                                               
* Recurring premium prospects look good but the single premium                
     outlook remains depressed.                                                 
  * There was a further increase in terminations driven by                      
     individual member investment choice.                                       
* Abel Sithole, head of corporate business, was adjudged the                  
     top employee benefits practitioner of the year by the                      
     Association of Black Securities and Investment Professionals               
     at their annual awards evening in October 2004.                            
International                                                                   
  * Overall, there was good growth in both individual life and                  
     employee benefits recurring premium new business.                          
  * The percentage increases are inflated because not all of                    
Metropolitan Lesotho`s new business was reflected under                    
     international in 2003.                                                     
  * Metropolitan Lesotho recorded strong recurring premium income               
     growth in 2004.                                                            
* Recurring premium new business in Metropolitan Botswana,                    
     however, slowed down significantly while Metropolitan                      
     Namibia`s growth was flat.                                                 
  * Single premium business increased significantly quarter on                  
quarter, with Metropolitan Botswana and Metropolitan Lesotho               
     recording particularly strong performances; the launch of a                
     new immediate annuity was largely responsible for the                      
     former`s success.                                                          
* Metropolitan Namibia recently concluded negotiations to                     
     acquire 100% of Channel Life Namibia; outstanding approvals                
     are due by 3 December 2004; the combined entity is expected                
     to be the biggest writer of new business in that country,                  
outstripping its larger rivals.                                            
  * Metropolitan Botswana has launched a concerted drive to                     
     enhance its client service levels, with particular emphasis                
     on the administrative back-up that is provided locally.                    
* The transfer of the bulk of the Lesotho business currently on               
     the books of Metropolitan Life will be implemented as soon as              
     the necessary approvals have been obtained, and should have                
     been completed by the end of the year provided all goes                    
according to plan.                                                         
  * The mortality experience of both Metropolitan Namibia and                   
     Metropolitan Lesotho has shown an improvement during the                   
     quarter.                                                                   
Health                                                                          
  * MHG has been awarded the contract to provide administration                 
     services and QUALSA, our health risk management subsidiary,                
     managed care services to POLMED with effect from 1 January                 
2005. POLMED is the medical aid scheme of the SA Police                    
     Services and is the largest restricted medical aid scheme in               
     South Africa with a membership of some 126 000 principal                   
     members. As part of this contract, MHG will establish a full               
office infrastructure in Pretoria, including a walk-in                     
     customer service centre for POLMED members.  MHG now has a                 
     client base across the public sector, public enterprises and               
     the private sector in South Africa.                                        
* The MHG Kenyan operation has not performed as well as                       
     anticipated and the long-term outlook for this business is                 
     under review.                                                              
  *    All other client schemes are operating successfully.                     
Investment markets                                                              
  * The South African equity markets have improved since the end                
     of June; this will have a positive impact on group results                 
     for the full financial year.                                               
* It would appear that financial services companies are being                 
     seen in a more favourable light.                                           
  * The gap between the investment performance of Metropolitan                  
     Asset Managers and that of its competitors has narrowed in                 
the most recent short-term ratings.                                        
CU amalgamation                                                                 
  * Approval of the CU amalgamation proposals, as published in a                
     SENS announcement on 30 August 2004, was granted by the                    
Financial Services Board on 9 November 2004.                               
  * We estimate that the group embedded value will be some R140                 
     million higher as a direct result of the amalgamation of the               
     ring-fenced 90:10 fund. Shareholders are, however, reminded                
that R40 million of this amount has already been recognised                
     in the disclosed group embedded value.                                     
  * The group has also gained via operational benefits resulting                
     from further integration of the ex CU Life policies with                   
Metropolitan Life as well as from a less conservative                      
     approach to valuing the 90:10 fund. This has resulted in an                
     additional estimated group embedded value increase of R100                 
     million.                                                                   
*    The effective date of the amalgamation is 1 January 2004.                
Costs                                                                           
  * Cost containment initiatives remain on track, with the target               
     of 0% growth still attainable in spite of the exceptionally                
strong new business growth.                                                
Business partnership with Kagiso                                                
  * The purchase price of R540 million was received and the 76                  
     million shares were issued on 1 October.                                   
* The KTI appointed directors are already making a meaningful                 
     contribution to board deliberations.                                       
Prospects                                                                       
  * New business production in the fourth quarter of 2003 was                   
unusually good and it is unlikely that the same rate of                    
     growth will be achieved in the fourth quarter of 2004, or                  
     that the exceptional increase in year-to-date production will              
     be maintained.                                                             
* The economic environment in which the group operates, namely                
     the lower end of the market, is still experiencing growth in               
     disposable income.                                                         
  * We remain optimistic that the strategies we have adopted and                
are implementing on an ongoing basis will continue to pay                  
     dividends, leading to overall improvements in group                        
     profitability and growth.                                                  
End                                                                             
ISSUED BY                     SUE SNOW                                          
                              FINANCIAL MEDIA SPECIALIST                        
                              METROPOLITAN HOLDINGS LIMITED                     
                              TEL 021 9406119 OR 0833009745                     
DATE                          16 NOVEMBER 2004                                  
QUERIES                       TYRREL MURRAY                                     
                              GENERAL MANAGER: GROUP FINANCE                    
                              METROPOLITAN HOLDINGS LIMITED                     
TEL 021 9405083 OR 0828892167                     
Date: 16/11/2004 09:00:13 AM                    
Produced by the JSE SENS Department
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